Open & download attachments in Gmail

When you get an email with attachments, you can download a copy of the attachment to your device.
COMPUTER 

Downloading options

Download an attachment to your computer
  1. Open Gmail.
  2. Open an email message.
  3. Hover your mouse over the thumbnail, then click Download .
Your browser saves attachments you've downloaded in a download folder. Check your browser’s settings to see where to find your downloads. If you use Google Chrome, learn about downloading a file on Chrome.
Download to Google Drive
Note: Some attachments can be seen or shared, but not saved to Google Drive.
  1. Open Gmail.
  2. Open an email message.
  3. Hover your mouse over the thumbnail, then click Save to Drive.
You can see any files you've downloaded in Google Drive.
Download a photo inside an email
Some photos are sent inside an email message, and not as attachments.
Here are a few ways to save photos from inside emails:
  • Download: Right-click the photo and choose the option to save the photo.
  • Save to Drive: Download the photo to your computer and then upload to Google Drive.

Include attachments when replying or forwarding

Attachments are included when you forward a message, but aren’t automatically included when you reply to a message.
To include the original attachments when replying:
  1. At the bottom of the reply box, click the Down arrow .
  2. Click Include original attachments.
To remove original attachments when replying, go to the right of the attachment, then click .

Attachments won't open or download

If attachments won't upload or download, try these steps in order:
  1. Check that you're using a supported browser.
  2. Try turning off extensions you have on your browser one at a time.
  3. Clear your browser's cache and cookies.
  4. Try opening Gmail with labs disabled at this page https://mail.google.com/mail/u/0/?labs=0. If this fixes the problem, try enabling labs one at a time.

I'm getting a warning message

Attachment allows unverified scripts

What this warning means

We can't confirm that the message's attachments are safe to open. If you open the attachments, there's a chance malicious software could start running on your computer or device.

What to do if you see this warning

If the email looks suspicious, don't reply and don't download the attachment. You can report it as spam or phishing.
If the email is from someone you know and trust, ignore the warning.

Attachments can't be scanned for viruses

What this warning means

Some attachments, such as documents requiring a password to open, are encrypted and can't be scanned for viruses.

What to do if you see this warning

If the email looks suspicious, don't reply and don't download the attachment. You can report it as spam or phishing.
If the email is from someone you know and trust, ignore the warning.
Location: Irving, TX, USA

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